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Customer Experience (CX) Specialist
Brisbane, QLD

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As an industry super fund, we’re run to benefit our members. That means no commission, no shareholders to pay and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members.


To support our success we are currently seeking a Customer Experience (CX) Specialist to join the Customer Experience & Service Design team in our Brisbane head office.



About the Role...

As a Customer Experience Specialist, you will make positive shifts to customer and business results by designing services and solving problems with a human lens and in line with Sunsuper’s strategy. You will utilise human-centred design methodologies to deeply understand customers and the organisation’s needs, and design and support delivery of enhanced experiences.


This role is available as a 6 month max-term/ secondment opportunity to cover a period of leave. 



About You...

To ensure success you will possess:

  • Experience in Service Design, Customer Experience Design, Customer Research or Strategy.
  • Strong understanding of the application of customer experience and service design toolsets – from ideation and prototyping to value and process mapping to facilitation to
  • customer and industry research.
    The ability to apply human-centred design principles across multiple contexts.
  • Understanding and ability to apply customer and design research methods.
  • Demonstrated ability to effectively lead meetings and facilitate workshops to engage stakeholders, elicit outcomes and bring a diverse range of stakeholders on the journey.
  • Advanced written and oral communication skills with the ability to translate technical concepts to targeted audiences.



Benefits We Offer...

Our employees are our number one priority, so as a standard EAP, internal training & development programs, wellness programs and flex work arrangements will be offered at a minimum. However, we also offer some great benefits to our employees such as:

  • 14% superannuation + co-contribution payments.
  • Discounts & offers from our strategic partners.
  • Employee Referral Program.
  • Birthday leave & Growth day.
  • Flex dress policy.



How to Apply...

To apply for this position online please click APPLY NOW. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Applications close Friday, 16 April 2021.






If you’re interested and want to join the wave of success...



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