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Senior Employer Service Officer
Brisbane, QLD

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As a Profit for Members fund, we’re run to benefit our members. That means no commission, no shareholders to pay, and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members


To support our success we are looking for 2 x Senior Employer Service Officers, to join our Corporate Services team in our Brisbane head office. 


About the Role...

As a Senior Employer Service Officer, you will be responsible for the resolution of data exceptions and uplift of information quality across all employers, whilst delivering outstanding end to end service. You will confidently identify issues for immediate escalation and provide proactive assessment of our employer’s needs. Your attention to detail and curiosity will enable you to analyse incoming information and identify opportunities to uplift information quality or reduce data exceptions.


We have 2 opportunities available including 1 x full time, permanent role and 1 x 4 month secondment/max-term contract.


With COVID-19 in mind, this role may include working from home and on-site in our Milton based Head Office.


About You...

To succeed in this role, you will be experienced in the delivery of customer service and possess a high level of accuracy and efficiency. You will be required to display analytical, investigative and problem solving skills along with strong time management abilities. A technical understanding of Sunsuper products, system functions and business processes will be highly regarded.


If you’re motivated to exceed customer expectations, identify and lead opportunities that deliver scale and simplicity, have an analytical mindset and are a challenger of the status quo, we would love to hear from you!


How to Apply...

To apply for this position online please click APPLY NOW. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Applications close Friday, 25 September 2020.



If you’re interested and want to join the wave of success...



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