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Customer Experience (CX) Specialist
Brisbane, QLD

About Sunsuper...

Sunsuper is one of Australia’s largest and most awarded super funds. As an industry super fund, we’re run to benefit our members. That means no commission, no shareholders to pay and no over the top fees to pay. We’ve had some great returns over the long run and offer super benefits to our members.


To support our success we are currently seeking expressions of interest from experienced Customer Experience (CX) Specialists who would be interested in joining the Sunsuper team.


About the Role...

As a Customer Experience Specialist, you will make positive shifts to customer and business results by designing services and solving problems with a human lens and in line with Sunsuper’s strategy. You will utilise human-centred design methodologies to deeply understand our customers and Sunsuper's needs, and design and support the delivery of enhanced experiences.


In this role you will be responsible for:

  • Design services and experiences that lead to positive shifts in customer experience and business results.
  • Conduct design research to understand the customer and stakeholder needs.
  • Maintain and develop the end-to-end and customer to core framework to bring about change across the organisation, in order to improve experiences for customers.
  • Facilitate, engage, and guide a diverse group of stakeholders across the enterprise through the design process.
  • Contribute to the ongoing management and monitoring of human-centred services and experiences.
  • Think and work on a systems level. Taking an end-to-end and customer to core view.
  • Collaborate and support stakeholders across the enterprise towards becoming a customer lead organisation, demonstrating the potential customer and business value of proposed initiatives to specialists and managers.


About You...

To ensure success you will possess:

  • Experience in Service Design, Customer Experience Design, Customer Research or Strategy.
  • Strong understanding of the application of customer experience and service design toolsets – from ideation and prototyping to value and process mapping to facilitation to
  • customer and industry research.
    The ability to apply human-centred design principles across multiple contexts.
  • Understanding and ability to apply customer and design research methods.
  • Demonstrated ability to effectively lead meetings and facilitate workshops to engage stakeholders, elicit outcomes, and bring a diverse range of stakeholders on the journey.
  • Advanced written and oral communication skills with the ability to translate technical concepts to targeted audiences.


How to Apply...

We are not currently asking for a resume from you. Simply complete your work history & education information on the application page. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Shortlisted applicants may be requested to submit a resume at a later date.




If you’re interested and want to join the wave of success...



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